Refund and Cancellation Policy

Cancellation

• You can cancel an order before it is processed from My orders, or by contacting us with your order number.
• Once an order has been shipped or production of a made-to-order item has started, it cannot be cancelled.

Returns

• If you receive a damaged, defective or wrong item, please contact us within 7 days of delivery with your order number and clear photos.
• Items must be unused and in original condition to be eligible for return or replacement, except when defective.
• Made-to-order or customised items are not returnable unless defective.

Refunds

• Approved refunds for online payments are sent to the original payment method within 5 to 7 working days.
• For cash on delivery orders, refunds are made by bank transfer after we receive your account details.
• Shipping charges are non-refundable, unless the return is due to our error.

How to request

Use the contact page or call us. Please keep your order number ready.

Please adjust the number of days and conditions to match your actual business policy.